How VUE’s Managed Service Transformed Fleet Camera Reliability for XPO Logistics

VUE has been a trusted technology partner to XPO Logistics for more than 15 years, supplying in-vehicle camera systems and telematics solutions across a range of XPO’s logistics contracts. This longstanding relationship is built on a shared commitment to fleet safety, operational efficiency and the protection of drivers on UK roads. 

The Challenge 

As part of XPO’s operations, the Arla Foods logistics contract represents a significant portion of the company’s fleet activity. With vehicles operating across multiple depots, maintaining a fully functional camera system is critical, not only for safety compliance but for incident investigation, driver coaching, and the protection of XPO against fraudulent or exaggerated damage claims. 

In recent years, developments in Direct Vision Standard (DVS) regulations and advancements in VUE’s technology offering prompted a review of how camera system health was being managed across the fleet. It became clear that a more proactive, structured approach was needed. 

Despite the strength of the existing VUE system, XPO’s Arla fleet was experiencing a growing number of unresolved camera faults. The day-to-day pace of logistics operations meant that camera maintenance often slipped down the priority list, until an incident occurred and a faulty device became an urgent problem. 

In an initial review meeting, several key issues were identified: 

1. A significant backlog of outstanding camera faults across the fleet with no clear resolution pathway 
2. Time-consuming manual checks, requiring fleet managers to inspect vehicles one by one 
3. Unsuccessful remote footage retrieval, causing delays in incident investigations 
4. Complexity and misalignment of data available for reviewal 
5. Increased vehicle downtime while waiting for engineers to attend site 
6. An inability to definitively disprove fraudulent or no-fault damage claims, averaging £8,000 per incident 

The overall impact has been an evolving working relationship and a gradual change in confidence in the VUE system, while the underlying technology remains reliable and well suited to its intended purpose. With the right processes in place, there is a clear opportunity to maximise utilisation of the system. 

What is VUE’s Managed Service? 

VUE’s Managed Service is a proactive, end-to-end approach to device health and fault resolution across a customer’s fleet. Rather than waiting for faults to be reported by drivers or fleet managers, VUE’s team continuously monitors the health of every camera system and acts before issues escalate. 

The service is built around four core principles: 

• Maintain: An initial fleet cleanse establishes a clean baseline, with processes put in place to ensure engineers can access vehicles and depots without delay. 

• Monitor: Continuous monitoring of device health enables proactive identification of hardware faults before they cause operational disruption. 

• Respond: Remote triage begins within hours of a fault being raised. Where hands-on support is required, an engineer visit is offered within 7 working days. 

• Review: Regular progress meetings ensure open items are tracked, resolved promptly, and do not accumulate. 

For fleet operators like XPO, this means fewer surprises, faster resolutions, and sustained confidence that camera systems will be fully operational when they are needed most. 

The Trial 

VUE proposed a Managed Service trial for XPO’s Arla contract fleet, with the goal of addressing the outstanding fault backlog and establishing a sustainable process for ongoing camera system management. 

The trial began with an initial fleet cleanse across the 154 vehicles, creating a clear picture of system health and establishing the access arrangements needed for efficient engineer attendance. From there, the VUE team took ownership of fault identification, triage and resolution, working in close communication with XPO’s fleet team throughout. 

Fault volumes were tracked weekly, and progress was reported transparently through the VUE Fleet Health Check Dashboard. Regular engagement sessions between VUE and XPO ensured that nothing fell through the cracks and that both teams remained aligned on priorities. 

The results were clear. Fault volumes, which had peaked in the early weeks of the trial as the initial backlog was worked through, reduced significantly as the Managed Service process took hold. Camera uptime improved, remote footage retrieval became more reliable, and the need for reactive engineer callouts decreased substantially. 

Outcomes & Benefits

By the conclusion of the trial, the benefits for XPO’s Arla fleet were tangible and measurable across several areas:

Operational Camera Reliability: The fleet moved from a position of significant fault backlog to a fully cleansed and actively monitored system. Camera uptime across the fleet improved materially, giving fleet managers and depot teams renewed confidence in the VUE CCTV system.

Faster Footage Retrieval: With camera systems maintained in a healthy state, remote footage retrieval became far more reliable. This had a direct impact on XPO’s ability to respond to incidents promptly and support insurance and legal teams with accurate evidence. 

Protection Against Fraudulent Claims: One of the most significant outcomes of the trial was XPO’s ability to use camera footage to contest false damage claims. With the system operating consistently, footage was available when needed, providing clear evidence in disputed incidents. At an average claim value of £8,000, the ability to disprove even a small number of fraudulent claims delivers a meaningful financial return.