VUEhub Privacy Policy
1. Overview
This Privacy Notice applies to all users of the VUEhub platform, to all individuals to which the information contained within the VUEhub platform relates to and to individuals who contact us (i.e. for customer support).
For these purposes Vision Unique Equipment Ltd will act as a Data Processor and processes your data according to the instructions of the Data Controller; this is the organisation whose VUE platform you are using. If you are unsure who your data controller is, please contact VUE customer support.
This Privacy Notice will explain what processing we carry out, how you can exercise your rights as a data subject, and how you can contact us. Users of other services provided by Vision Unique Equipment Ltd including individuals making Subject Access Requests (SAR) may have more personal data collected which can be viewed on our main Privacy Notice.
2. Who is responsible for your personal data
Vision Unique Equipment Ltd and hereafter referred to as ‘VUE’. We are a company registered in England and Wales (Registration Number: 03934325); Registered Office: 510 Metroplex, Broadway, Salford Quays, Manchester. M50 2UE.
We act as on behalf of your Data Controller who control the ways and reasons your personal data is collected and also the purposes for which we collect, use and retain your data, we are therefore the “Data Processor” for the purposes of data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
3. What personal data do we collect about you
Information we collect about you automatically:
As a user of VUE’s VUEhub platform we will automatically collect some information about you:
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Type of Personal Data |
Personal Data Fields |
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User Data
VUEhub Users |
All users who register and use the VUEhub platform are required to provide a username and email address, VUE also gather and use Activity logs on individuals using the application:
Username / User ID, Email Address, Password (hashed format only), Activity Logs, Session and Framework Cookies, Session Tokens
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Essential Website cookies
VUEhub Users |
VUE only uses essential and necessary cookies on our website. These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. Cookies used are listed below:
‘VUEhub_Session’ website cookie ‘Route’ website cookie
More information about the cookies we use on our website can be found on our Cookie Policy. |
Information you give to us:
You may as a user of the system or an individual whose data we process contact us (i.e. for customer support) to which we will typically receive the following information about you:
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Type of Personal Data |
Personal Data Fields |
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Information contained within Emails
VUEhub Users
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VUE receive and store emails containing personal information which typically include the following Business Information*:
Company Name, Company Address, Company Telephone,
* The following business information which if the VUE customer (or a client of the VUE customer) is a sole trader or partnership i.e. a person ‘trading as’ a company or an individual the following ‘normally business’ information would become personal information).
For each recipient / sender the following Personal Information:
Name, Email, Telephone, Job Title, Content/Attachments of Email Messages |
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Additional Files
VUEhub Users
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VUEhub allows clients to upload additional documents, videos, and images to which there is no restriction on the type of information this could include and may contain Personal Information, Personal-Sensitive Information and Special Category data relating to criminal offences; however, this would typically include:
Training Material (i.e., user guides, tutorial videos, etc.), Information and guidance documentation for users, Templates, etc.
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Information we receive from or on behalf of the Data Controller:
We process different types of personal data on behalf of our Data Controllers which includes:
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Type of Personal Data |
Personal Data Fields |
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Information uploaded into the VUEhub
VUEhub Users
Data Controller Employees |
VUE receive and store emails containing personal information which typically include the following Business Information*:
Company Name, Company Address, Company Telephone,
For each recipient / sender the following Personal Information:
Name, Email, Telephone, Job Title, Content/Attachments of Email Messages
* The following business information which if the VUE customer (or a client of the VUE customer) is a sole trader or partnership i.e. a person ‘trading as’ a company or an individual the following ‘normally business’ information would become personal information). |
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Linked VUE & Third-Party services
VUEhub Users
Data Controller Employees |
VUEhub portal provides direct links (and in some cases) access to VUE and Third Party services, to which we hold the following information:
Details of linked VUE and Third-Party services (URL, SSO Provider Name, SSO Provider URL’s). |
4. How and Why do we collect this personal data
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). In order to fulfil this contract, we collect different types of information for different purposes which are listed below:
Information we collect about you automatically:
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Type of Personal Data |
Nature and purpose(s) of processing |
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User Data
VUEhub Users |
This information (identified above) is used by VUE to identify users of the system (i.e. for customer support) and active licence users may be contacted periodically with important updates about VUE such as new feature releases and training webinars we hold, however we do not send users marketing emails unless they have specifically OPTED-IN to receiving these. |
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Essential Website cookies
VUEhub Users |
VUE only uses essential and necessary cookies on our website. These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
‘VUEhub_Session’ website cookie records data to identify a session instance for a user. ‘Route’ website cookie routes users to the correct server using hashed values. |
Information you give to us:
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Type of Personal Data |
Nature and purpose(s) of processing |
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Information contained within Emails
VUEhub Users
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VUE receive and store emails containing personal information within email signatures, email content and attachments to/from our customers and their clients who use the VUE platforms. VUE only use this information for the purposes of why we were contacted (i.e. customer support, or in relation to the services we provide you, etc.). |
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Additional Files
VUEhub Users
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VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given. |
Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
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Type of Personal Data |
Personal Data Fields |
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Information uploaded into the VUEhub
VUEhub Users
Data Controller Employees |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given. |
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Linked VUE & Third-Party services
VUEhub Users
Data Controller Employees |
This information is used to provide direct links and where applicable access into VUE and Third-Party services, in order to allow users to access all VUE (and in some cases Third Party) services from one login portal. |
5. Where do we process your personal data
All data processed within the VUEhub platform is hosted entirely within the EEA at all times in accordance with data protection laws. We processed your data in the following locations:
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Data Hosting Providers: where the VUEhub platform is hosted and your information is stored and processed. This is stored in the United Kingdom.
6. How long do we keep your personal data
We only hold your personal information for as long as we are required to do so. This varies for each type of personal data we hold:
Information we collect about you automatically:
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Type of Personal Data |
Duration of processing |
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User Data
VUEhub Users |
VUE will retain this data for the duration of the contract.
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Essential Website cookies
VUEhub Users |
VUE only uses essential and necessary cookies on our website.
‘VUEhub_Session’ website cookie retains this data for two hours. ‘Route’ website cookie retains this information for two days.
More information about the cookies we use on our website and how long these are stored can be found on our Cookie Policy. |
Information you give to us:
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Type of Personal Data |
Duration of processing |
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Information contained within Emails
VUEhub Users
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VUE will retain this data for a maximum period of 5 years. |
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Additional Files
VUEhub Users
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VUE will retain this data for the duration of the contract. |
Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
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Type of Personal Data |
Duration of processing |
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Information uploaded into the VUEhub
VUEhub Users
Data Controller Employees |
VUE will retain this data for the duration of the contract. |
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Linked VUE & Third-Party services
VUEhub Users
Data Controller Employees |
VUE will retain this data for the duration of the contract.
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7. Sharing personal data to others
We do not typically share your information with any other parties, however your personal data may be shared with other organisations where it is required to do so in accordance with the law and/or at the instruction of the data controller, and/or for the fulfilment of data subjects rights.
However, the Data Controller may use and share your data with other organisations. This is the organisation who’s VUEhub platform you are using. More information about the nature and purposes of the processing can be obtained by contacting the Data Controller. If you are unsure who your data controller is, please contact VUE customer support.
Information we collect about you automatically:
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Type of Personal Data |
Who we share your data with |
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User Data
VUEhub Users |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law. |
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Essential Website cookies
VUEhub Users |
VUE does not typically share this information with other parties unless it is required to do so in accordance with the law. |
Information you give to us:
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Type of Personal Data |
Who we share your data with |
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Information contained within Emails
VUEhub Users
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VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law. |
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Additional Files
VUEhub Users
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VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law. |
Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Who we share your data with |
|
Information uploaded into the VUEhub
VUEhub Users
Data Controller Employees |
VUE does not share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
|
Linked VUE & Third-Party services
VUEhub Users
Data Controller Employees |
VUE does not share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
8. Protecting your personal data
We are committed to protecting all personal data we process and take appropriate technical and organisational measures against the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data, transmitted.
We fully comply with our obligations as a “data controller” under all data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
9. Your data protection rights
The European General Data Protection Regulation (GDPR) gives individuals “data subjects” specific rights that help you control your personal data. You can exercise any of your rights in relation to the data that VUE holds about you by contacting your Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support; our Data Protection Officer; details can be found in the Contact Information section of this policy.
Where VUE act as a Data Processor in relation to the data we hold about you any requests relating to the exercising of individuals rights sent to VUE’s Data Protection Officer in relation to information the Data Controller is responsible for will be forwarded to the Data Controller to fulfil the request.
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Right to be informed: You have the right to be informed when your personal information is being collected and how it will be processed. We therefore ensure we make this Privacy Notice available on our website providing individuals with detailed information about how we process your personal data.
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Right to access: You have a right to request for copies of your or information relating to you. We allow you to submit a Subject Access Request (SAR) to obtain your personal information, this is done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Right to rectification: You have the right to request the information held is rectified if it is found to be inaccurate or incomplete. All requests of data rectification can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Right to erasure: You have the right to request we stop processing your data and for the information we hold to be erased in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Right to restriction: You have the right to request we stop or limit how we process your data but not delete your information in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Right to portability: You have the right to request your data is sent to you and/or another data controller in a common machine-readable format. If you require us to send your information to another data controller this can be done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Right to be objection: You have the right to object to the processing of your data until we can demonstrate compelling legitimate grounds for doing so. All objection requests can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
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Automation rights: You have the right to be informed of automated profiling or predictive measures and request human intervention and an explanation of automated decisions. There are no automated decision making or profiling in relation to the VUE platforms that do not have the Claims Dashboard feature.
VUE platforms that do utilise the Claims Dashboard feature do have some automated profiling measures which are detailed in Section 3 of this policy under “Generated Dashboard Data” and “Generated Enhanced Dashboard Data”; further information regarding this can be obtained by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
10. Updates to this policy
This Privacy Notice is a dynamic tool and we will modify it when there is a change to the way we process your data. We therefore may update this notice to ensure the information we provide to you is up to date and in accordance with the relevant data protection laws. Any new version of this policy will be published on our website.
11. Contact information
We will always try to resolve queries and respond appropriately to all requests and enquiries regarding the use of your information. You can contact us by post, telephone or email:
VUE Data Protection Officer
510 Metroplex,
Broadway,
Salford Quays,
Manchester.
M50 2UE.
Telephone: +44 161 877 2257
Email: privacy@vue-cctv.co.uk
For EEA Individuals, please contact our EU Representative at:
The DPO Centre Europe,
Alexandra House,
3 Ballsbridge Park,
Dublin,
D04C 7H2.
Ireland.
Telephone: +353 1 631 9460.
Email: eurep@vue-cctv.co.uk
To submit a Subject Access Request, in order to receive a copy of the information we hold you must also submit a Subject Access Request (SAR) form.
12. Making a complaint
You have the right to make a complaint to the Information Commissioner’s Office if you have concerns about our practices, or you are not happy with our responses to your requests or you are concerned about how we are handling your information.
The ICO can be contacted through this link: https://ico.org.uk/concerns/