Support - VUEgroup

Name*

Company*

Your Job Title

Your Telephone*

Your Email*

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Type of Service

Service type*

Vehicle Fault 1

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts.

This is only charged should the repair work not be covered under warranty.

Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location:*

Do you need to add another vehicle?*

No
Yes

Vehicle Fault 2

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

For example: ‘The rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location*

Do you need to add another vehicle?*

No
Yes

Vehicle Fault 3

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

Hidden

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location*

Software Support

Platform **

VUEcloud Domain (Web address: e.g. https://demo.vuecloud.net) **

Description of problem*

Screenshot(s)

Drop files here or

Accepted file types: jpg, png, jpeg, png, Max. file size: 2 MB, Max. files: 5.

.jpg, .jpeg, .png and .pdf - Maximum 5 files at 2MB each.

Site Contact Details

Contact Name:*

Phone*

Email

De and re installation

Vehicle Registration *

Make and Model*

Equipment currently installed*

Original invoice number / Purchase Order number

Installation address

Site Contact Name

Site Contact Telephone Number

Site Contact Email

Vehicle availability - Times & days

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Details

Purchase Order No.

VUE will advise the price of the requested work to help you generate a PO. We will require a PO number before work commences.

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Marketing Communications

Any Additional Comments / Information

Marketing Communications

Consent

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Customer Support

At VUE, we are committed to excellent customer support and to providing resolutions in a fast and timely manner.

Customer Support

Type of Service

Vehicle Fault 1

Vehicle Fault 2

Vehicle Fault 3

Software Support

Site Contact Details

De and re installation

Marketing Communications

Marketing Communications