VUEdocs Privacy Policy
1. Overview
This Privacy Notice applies to all users of the VUEdocs platform and to all individuals to which the information contained within the VUEdocs platform relates to.
For these purposes Vision Unique Equipment Ltd will act as a Data Processor and processes your data according to the instructions of the Data Controller; this is the organisation whose VUE platform you are using. If you are unsure who your data controller is, please contact VUE customer support.
This Privacy Notice will explain what processing we carry out, how you can exercise your rights as a data subject, and how you can contact us. Users of other services provided by Vision Unique Equipment Ltd including individuals making Subject Access Requests (SAR) may have more personal data collected which can be viewed on our main Privacy Notice .
2. Who is responsible for your personal data
Vision Unique Equipment Ltd and hereafter referred to as ‘VUE’. We are a company registered in England and Wales (Registration Number: 03934325); Registered Office: 510 Metroplex, Broadway, Salford Quays, Manchester. M50 2UE.
We act as on behalf of your Data Controller who ultimately controls the ways and reasons your personal data is collected and also the purposes for which we collect, use and retain your data, we are therefore the “Data Processor” for the purposes of data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
3. What personal data do we collect about you
Information we collect about you automatically:
The VUEconnected service is now accessed via VUEhub, some user data is automatically collected about users, please refer to the VUEhub Privacy Notice for Registered User Data processed.
Information you give to us:
You may as a user of the system or an individual whose data we process contact us (i.e. for customer support) to which we will typically receive the following information about you:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Information contained within Emails
VUEdocs Users
Data Controller Employees |
VUE also receive and store emails containing information, including but not limited to:
Contact Details, Email Content, Information contained within attachments*. |
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Information uploaded into the platform
VUEdocs Users |
Our VUEdocs platform allow users to enter information into forms and add comments, typically related to incidents and insurance claims which may or may not include Personal Data, Special Category Data and/or Criminal Offence Data. Examples of information includes but is not limited to:
Meta Field Data (Driver Names, Information of third parties and/or policy holders, Information contained within comments and/or client custom created META fields, etc.). |
Information we receive from or on behalf of the Data Controller and/or other parties:
We process different types of personal data on behalf of our Data Controllers and/or other parties which includes:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Information uploaded into the platform
VUEdocs Users |
Our VUEdocs platform allow Data Controllers to upload files and documents and also to enter information into forms and add comments, typically related to incidents and insurance claims which may or may not include Personal Data, Special Category Data and/or Criminal Offence Data. Examples of information includes but is not limited to:
Information contained within uploaded files and documents, Meta Field Data (Driver Names, Information of third parties and/or policy holders, Information contained within comments and/or client custom created META fields, etc.). |
Additionally, some VUE clients also utilise additional services which requires additional processing of information. If you are unsure if your data is subject to this processing, please contact your Data Controller.
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Motor Insurers’ Bureau Green Card Data
VUEanalytics Users
Data Controller Employees |
For the Motor Insurers’ Bureau Green Card service VUE Process this information and combine with other pre-stored data, including but not limited to:
Inputted Information (entered by users of the platform):
Policy Details, Vehicle Details, Territorial Validity, Document Recipient Details. |
4. How and Why do we collect this personal data
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). In order to fulfil this contract, we collect different types of information for different purposes which are listed below:
Information we collect about you automatically:
The VUEconnected service is now accessed via VUEhub, some user data is automatically collected about users, please refer to the VUEhub Privacy Notice for Registered User Data processed.
Information you give to us:
|
Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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Information contained within Emails
VUEdocs Users
Data Controller Employees |
VUE receive and store emails containing personal information within email signatures, email content and attachments to/from our customers and their clients who use the VUE platforms. VUE only use this information for the purposes of why we were contacted (i.e. customer support, or in relation to the services we provide you, etc.).
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
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Information uploaded into the platform
VUEdocs Users |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
Information we receive from or on behalf of the Data Controller and/or other parties:
We collect and process this data from or on behalf or other parties, and/or in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
|
Information uploaded into the platform
VUEdocs Users |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
For VUE clients that also utilise additional services:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
|
Motor Insurers’ Bureau Green Card Data
VUEanalytics Users
Data Controller Employees |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
5. Where do we process your personal data
All data processed within the VUEdocs platform is always hosted entirely within the United Kingdom in accordance with data protection laws. We process your data in the following locations:
- Data Hosting Providers: where the VUEhub platform is hosted, and your information is stored and processed. This is stored in AWS (London Data Centre) in the United Kingdom. https://aws.amazon.com/compliance/data-center/data-centers/
6. How long do we keep your personal data
We only hold your personal information for as long as we are required to do so. This varies for each type of personal data we hold:
Information we collect about you automatically:
The VUEconnected service is now accessed via VUEhub, some user data is automatically collected about users, please refer to the VUEhub Privacy Notice for Registered User Data processed.
Information you give to us:
|
Type of Personal Data |
Duration of processing |
|
Information contained within Emails
VUEdocs Users
Data Controller Employees |
VUE will retain this data for a maximum period of 5 years. |
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Information uploaded into the platform
VUEdocs Users |
VUE will retain this data for the duration of our contract with your Data Controller, or in accordance with your Data Controllers data retention instructions.
For more information about how long this data is kept, please contact the Data Controller. |
Information we receive from or on behalf of the Data Controller and/or other parties:
We collect and process this data from or on behalf or other parties, and/or in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Duration of processing |
|
Information uploaded into the platform
VUEdocs Users |
VUE will retain this data for the duration of our contract with your Data Controller, or in accordance with your Data Controllers data retention instructions.
For more information about how long this data is kept, please contact the Data Controller. |
For VUE clients that also utilise additional services:
|
Type of Personal Data |
Duration of processing |
|
Motor Insurers’ Bureau Green Card Data
VUEanalytics Users
Data Controller Employees |
VUE will retain this data for the duration of our contract with your Data Controller, or in accordance with your Data Controllers data retention instructions.
For more information about how long this data is kept, please contact the Data Controller. |
7. Sharing personal data to others
We do not typically share your information with any other parties, however your personal data may be shared with other organisations where it is required to do so in accordance with the law and/or at the instruction of the data controller, and/or for the fulfilment of data subjects rights.
However, the Data Controller may use and share your data with other organisations. This is the organisation who’s VUEdocs platform you are using. More information about the nature and purposes of the processing can be obtained by contacting the Data Controller. If you are unsure who your data controller is, please contact VUE customer support.
Information we collect about you automatically:
The VUEconnected service is now accessed via VUEhub, some user data is automatically collected about users, please refer to the VUEhub Privacy Notice for Registered User Data processed.
Information you give to us:
|
Type of Personal Data |
Who we share your data with |
|
Information contained within Emails
VUEdocs Users
Data Controller Employees |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
|
Information uploaded into the platform
VUEdocs Users |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
Information we receive from or on behalf of the Data Controller and/or other parties:
We collect and process this data from or on behalf or other parties, and/or in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Who we share your data with |
|
Information uploaded into the platform
VUEdocs Users |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
For VUE clients that also utilise additional services:
|
Type of Personal Data |
Who we share your data with |
|
Motor Insurers’ Bureau Green Card Data
VUEanalytics Users
Data Controller Employees |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
8. Protecting your personal data
We are committed to protecting all personal data we process and take appropriate technical and organisational measures against the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data, transmitted.
We fully comply with our obligations as a “Data Processor” under all data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
9. Your data protection rights
The European General Data Protection Regulation (GDPR) gives individuals “data subjects” specific rights that help you control your personal data. As VUE is a Data Processor in relation to the data we hold about you, your Data Controller is responsible for fulfilling Data Subject Access Requests.
You can therefore exercise any of your rights in relation to the data that VUE holds about you by contacting your Data Controller, however, you may contact the VUE Data Protection Officer for assistance. If you are unsure who your Data Controller is, please contact VUE customer support via our website: /contact/support-form/ or our Data Protection Officer; whose details can be found in the Contact Information section of this policy.
Any requests relating to the exercising of individuals rights sent to VUE’s Data Protection Officer in relation to the data we hold about you where we act as a Data Processor will be forwarded to the Data Controller (where known) to fulfil the request.
- Right to be informed: You have the right to be informed when your personal information is being collected and how it will be processed. We therefore ensure we make this Privacy Notice available on our website providing individuals with detailed information about how we process your personal data. However, you should also review your Data Controller’s Privacy Notice in relation to this service.
- Right to access: You may have a right to request for copies of your or information relating to you. We allow you to submit a Subject Access Request (SAR) to obtain your personal information, this is done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to rectification: You may have the right to request the information held is rectified if it is found to be inaccurate or incomplete. All requests of data rectification can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to erasure: You may have the right to request we stop processing your data and for the information we hold to be erased in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to restriction: You may have the right to request we stop or limit how we process your data but not delete your information in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to portability: You may have the right to request your data is sent to you and/or another data controller in a common machine-readable format. If you require us to send your information to another data controller this can be done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to be objection: You may have the right to object to the processing of your data until we can demonstrate compelling legitimate grounds for doing so. All objection requests can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Automation rights: You may have the right to be informed of automated profiling or predictive measures and request human intervention and an explanation of automated decisions. There are no automated decision making or profiling in relation to the VUE platforms that do not have the Claims Dashboard feature.
VUE platforms that do utilise the Claims Dashboard feature do have some automated profiling measures which are detailed in Section 3 of this policy under “Generated Dashboard Data” and “Generated Enhanced Dashboard Data”; further information regarding this can be obtained by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
10. Updates to this policy
This Privacy Notice is a dynamic tool and we will modify it when there is a change to the way we process your data. We therefore may update this notice to ensure the information we provide to you is up to date and in accordance with the relevant data protection laws. Any new version of this policy will be published on our website.
11. Contact information
We will always try to resolve queries and respond appropriately to all requests and enquiries regarding the use of your information. You can contact us by post, telephone or email:
VUE Data Protection Officer
510 Metroplex,
Broadway,
Salford Quays,
Manchester.
M50 2UE.
Telephone: +44 161 877 2257
Email: privacy@vue-cctv.co.uk
For EEA Individuals, please contact our EU Representative at:
Radius Data Protection Officer,
Radius Business Solutions Ireland Limited,
Ground & 1st Floor,
Block 2 Galway Financial Services Centre,
Moneenageisha Road Galway,
Ireland.
H91 W1YV
Telephone: +35 39 148 29 34
Email: eurep@vue-cctv.co.uk
To submit a Subject Access Request, in order to receive a copy of the information we hold you must also submit a Subject Access Request (SAR) form.
12. Making a complaint
You have the right to make a complaint to the Information Commissioner’s Office if you have concerns about our practices, or you are not happy with our responses to your requests or you are concerned about how we are handling your information.
The ICO can be contacted through this link: https://ico.org.uk/concerns/
For individuals located outside of the UK, you have the right to make a complaint to your local supervisory authority. Contact details of your local supervisory authority can be found via the EDPB website using this link: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Last Updated: 29th October 2024