VUEcloud Privacy Policy
1. Overview
This Privacy Notice applies to all users of the VUEcloud platform, to all individuals to which the information contained within the VUEcloud platform relates to and to individuals who contact us (i.e. for customer support).
For these purposes Vision Unique Equipment Ltd will act as a Data Processor and processes your data according to the instructions of the Data Controller; this is the organisation who’s VUEcloud platform you are using. If you are unsure who your data controller is, please contact VUEcloud customer support.
This Privacy Notice will explain what processing we carry out, how you can exercise your rights as a data subject, and how you can contact us. Users of other services provided by Vision Unique Equipment Ltd including individuals making Subject Access Requests (SAR) may have more personal data collected which can be viewed on our main Privacy Notice .
2. Who is responsible for your personal data
Vision Unique Equipment Ltd and hereafter referred to as ‘VUE’. We are a company registered in England and Wales (Registration Number: 03934325); Registered Office: 510 Metroplex, Broadway, Salford Quays, Manchester. M50 2UE.
We act as on behalf of your Data Controller who ultimately controls the ways and reasons your personal data is collected and also the purposes for which we collect, use and retain your data, we are therefore the “Data Processor” for the purposes of data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
3. What personal data do we collect about you
Information we collect about you automatically:
As a user of VUE’s VUEcloud platform we will automatically collect some information about you:
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Type of Personal Data |
Personal Data Fields |
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User Data
VUEcloud Users |
If a user has a user account on the VUEhub platform, VUE will collect and use personal information which includes the following information, but not limited to:
Registered User Details, Credentials (Hashed), Activity Logs |
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‘Essential Website cookies
VUEcloud Users |
VUE uses essential and necessary cookies on our website.
‘Laravel Session’ website cookie
These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. |
Information you give to us:
You may as a user of the system or an individual whose data we process contact us (i.e. for customer support) to which we will typically receive the following information about you:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Information contained within Emails
VUEcloud Users
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VUE also receive and store emails containing information, including but not limited to:
Contact Details, Email Content, Information contained within attachments*. |
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Information uploaded into the VUEhub
VUEcloud Users
Various Individuals
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VUEcloud allows clients to upload additional documents, videos, and images to which there is no restriction on the type of information this could include and may contain Personal Information, Personal-Sensitive Information and Special Category data relating to criminal offences; however, this would typically include:
CCTV footage of drivers and/or other road users, etc.), Images/Photographs of drivers and/or other road users, Information contained within uploaded files and documents, Meta Field Data (Driver Names, Information of third parties and/or policy holders, Information contained within comments and/or client custom created META fields, etc.). |
Information we receive from or on behalf of the Data Controller:
We process different types of personal data on behalf of our Data Controllers which includes:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals
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VUEcloud allows Data Controllers to upload additional documents, videos, and images to which there is no restriction on the type of information this could include and may contain Personal Information, Personal-Sensitive Information and Special Category data relating to criminal offences; however, this would typically include:
CCTV footage of drivers and/or other road users, etc.), Images/Photographs of drivers and/or other road users, Information contained within uploaded files and documents, Meta Field Data (Driver Names, Information of third parties and/or policy holders, Information contained within comments and/or client custom created META fields, etc.). |
Additionally, some VUE platforms also utilise the claims dashboard feature within the portal which requires additional processing of information. If you are unsure if your data is subject to this processing, please contact your Data Controller.
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Claims Dashboards
Data Controller Employees |
The claims information provided by the insurer is required to contain the following:
Client Details (Name, Subsidiary Name, etc.), Vehicle Details (Registration, etc.), Driver Details (Name, etc.) Claim Details (Claim Number, Claim Circumstances / Accident Description, Accident Data, Claim Date, Days to Report, Liability, Total Cost Incurred, etc.).
All other claims information uploaded into the platform is not currently required nor used by the system and is not pulled into our databases. |
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Generated Dashboard Data
Data Controller Employees |
VUE Process collected information and perform automated algorithmic profiling on the data to generate additional inference information that may not be factual about the individual driving the vehicle, including but not limited to:
Driver Scores (Speed, Braking, Risk, etc.), Environment Scores (Road Type, Time, Traffic, etc.), Statistical Scores (No. of Accidents, Claim Costs, etc.), Driver Course Scores, Overall Driver Ranking. |
4. How and Why do we collect this personal data
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). In order to fulfil this contract, we collect different types of information for different purposes which are listed below:
Information we collect about you automatically:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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User Data
VUEcloud Users |
This information (identified above) is used by VUE to identify users of the system (i.e. for customer support) and active licence users may be contacted periodically with important updates about VUE such as new feature releases and training webinars we hold, however we do not send users marketing emails unless they have specifically OPTED-IN to receiving these.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
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Essential Website cookies
VUEcloud Users |
VUE uses essential and necessary cookies on our website. These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Without this processing our website would be inaccessible.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This is necessary for the performance of the website which is necessary to provide our contracted services with your Data Controller |
Information you give to us:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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Information contained within Emails
VUEcloud Users
Data Controller Employees |
VUE receive and store emails containing personal information within email signatures, email content and attachments to/from our customers and their clients who use the VUE platforms. VUE only use this information for the purposes of why we were contacted (i.e. customer support, or in relation to the services we provide you, etc.).
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
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Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
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Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
|
Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
For VUE platforms that also utilise the claims dashboard feature within the portal:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
|
Claims Dashboards
Data Controller Employees |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
|
Generated Dashboard Data
Data Controller Employees |
VUE does not use this information in any way. VUE employees cannot see any of this information and do not access your system unless access is specifically authorised and given by the VUE client (i.e. to provide customer support) and the client can remove this access at any time if given.
Your Data Controller may use this information for other purposes, please refer to your Data Controllers Privacy Notice in relation to this service for more information. |
Article 6.1(b) – Performance of a Contract with your Data Controller
This information is necessary to provide our contracted services with your Data Controller
|
5. Where do we process your personal data
All data processed within the VUE website is always hosted entirely within the United Kingdom in accordance with data protection laws. We processed your data in the following locations:
- Data Hosting Providers: where the VUEcloud platform is hosted, and your information is stored and processed. This is stored in AWS (London Data Centre) in the United Kingdom. https://aws.amazon.com/compliance/data-center/data-centers/ and also in ANS (Manchester Data Centre) in the United Kingdom. https://www.ans.co.uk/data-centres/
6. How long do we keep your personal data
We only hold your personal information for as long as we are required to do so. This varies for each type of personal data we hold:
Information we collect about you automatically:
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Type of Personal Data |
Duration of processing |
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User Data
VUEcloud Users |
VUE retains this data for the duration of our contract with the Data Controller unless the Data Controller instructs us to delete it before this time in accordance with their Data Retention Policy.
For more information about how long this data is kept, please contact the Data Controller. |
|
Essential Website cookies
VUEcloud Users |
VUE uses essential and necessary cookies on our website.
‘Laravel Session’ website cookie retains this data for two hours.
|
Information you give to us:
|
Type of Personal Data |
Duration of processing |
|
Information contained within Emails
VUEcloud Users
Data Controller Employees |
VUE retains this information on our systems for a maximum period of 5 years. |
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Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
VUE processes this data in accordance with the Data Controllers instructions and will keep this information until either the Data Controller deletes it or instructs us to delete it on their behalf in accordance with their Data Retention Policy.
For more information about how long this data is kept, please contact the Data Controller. |
Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Duration of processing |
|
Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
VUE processes this data in accordance with the Data Controllers instructions and will keep this information until either the Data Controller deletes it or instructs us to delete it on their behalf in accordance with their Data Retention Policy.
For more information about how long this data is kept, please contact the Data Controller. |
For VUE platforms that also utilise the claims dashboard feature within the portal:
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Type of Personal Data |
Duration of processing |
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Claims Dashboards
Data Controller Employees |
VUE processes this data in accordance with the Data Controllers instructions and will keep this information until either the Data Controller deletes it or instructs us to delete it on their behalf in accordance with their Data Retention Policy.
For more information about how long this data is kept, please contact the Data Controller. |
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Generated Dashboard Data
Data Controller Employees |
VUE processes this data in accordance with the Data Controllers instructions and will keep this information until either the Data Controller deletes it or instructs us to delete it on their behalf in accordance with their Data Retention Policy.
For more information about how long this data is kept, please contact the Data Controller. |
7. Sharing personal data to others
We do not typically share your information with any other parties, however your personal data may be shared with other organisations where it is required to do so in accordance with the law and/or at the instruction of the data controller, and/or for the fulfilment of data subjects rights.
However, the Data Controller may use and share your data with other organisations. This is the organisation who’s VUE platform you are using. More information about the nature and purposes of the processing can be obtained by contacting the Data Controller. If you are unsure who your data controller is, please contact VUE customer support.
Information we collect about you automatically:
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Type of Personal Data |
Who we share your data with |
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User Data
VUEcloud Users |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law. |
|
‘Essential Website cookies
VUEcloud Users |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information with other parties unless it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
Information you give to us:
|
Type of Personal Data |
Who we share your data with |
|
Information contained within Emails
VUEcloud Users
Data Controller Employees |
VUE may share this information with the Data Controller where we are required to do so to comply with contractual and/or legal obligations such as the exercising of data subjects’ rights.
VUE does not typically share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law. |
|
Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
|
Information we receive from or on behalf of the Data Controller:
We collect and process this data in order to fulfil a contractual agreement between the Data Controller and ourselves (Vision Unique Equipment Limited). More information about the nature and purposes of the processing can be obtained by contacting the Data Controller.
|
Type of Personal Data |
Who we share your data with |
|
Information uploaded into the VUEcloud
VUEcloud Users
Various Individuals |
VUE does not share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
For VUE platforms that also utilise the claims dashboard feature within the portal:
|
Type of Personal Data |
Who we share your data with |
|
Claims Dashboards
Data Controller Employees |
VUE does not share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
|
Generated Dashboard Data
Data Controller Employees |
VUE does not share this information to other parties unless specifically instructed to do so by the Data Controller and/or where it is required to do so in accordance with the law.
However, the Data Controller may share your information with other parties. For more information about who your data is shared with, please contact the Data Controller. |
8. Protecting your personal data
We are committed to protecting all personal data we process and take appropriate technical and organisational measures against the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data, transmitted.
We fully comply with our obligations as a “Data Processor” under all data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
9. Your data protection rights
The European General Data Protection Regulation (GDPR) gives individuals “data subjects” specific rights that help you control your personal data. As VUE is a Data Processor in relation to the data we hold about you, your Data Controller is responsible for fulfilling Data Subject Access Requests.
You can therefore exercise any of your rights in relation to the data that VUE holds about you by contacting your Data Controller, however, you may contact the VUE Data Protection Officer for assistance. If you are unsure who your Data Controller is, please contact VUE customer support via our website: /contact/support-form/ or our Data Protection Officer; whose details can be found in the Contact Information section of this policy.
Any requests relating to the exercising of individuals rights sent to VUE’s Data Protection Officer in relation to the data we hold about you where we act as a Data Processor will be forwarded to the Data Controller (where known) to fulfil the request.
- Right to be informed: You have the right to be informed when your personal information is being collected and how it will be processed. We therefore ensure we make this Privacy Notice available on our website providing individuals with detailed information about how we process your personal data. However, you should also review your Data Controller’s Privacy Notice in relation to this service.
- Right to access: You may have a right to request for copies of your or information relating to you. We allow you to submit a Subject Access Request (SAR) to obtain your personal information, this is done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to rectification: You may have the right to request the information held is rectified if it is found to be inaccurate or incomplete. All requests of data rectification can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to erasure: You may have the right to request we stop processing your data and for the information we hold to be erased in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to restriction: You may have the right to request we stop or limit how we process your data but not delete your information in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to portability: You may have the right to request your data is sent to you and/or another data controller in a common machine-readable format. If you require us to send your information to another data controller this can be done by submitting a Subject Access Request (SAR) to the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Right to be objection: You may have the right to object to the processing of your data until we can demonstrate compelling legitimate grounds for doing so. All objection requests can be made by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
- Automation rights: You may have the right to be informed of automated profiling or predictive measures and request human intervention and an explanation of automated decisions. There are no automated decision making or profiling in relation to the VUE platforms that do not have the Claims Dashboard feature.
VUE platforms that do utilise the Claims Dashboard feature do have some automated profiling measures which are detailed in Section 3 of this policy under “Generated Dashboard Data” and “Generated Enhanced Dashboard Data”; further information regarding this can be obtained by contacting the Data Controller or by contacting the VUE Data Protection Officer. If you are unsure who your Data Controller is, please contact VUE customer support.
10. Updates to this policy
This Privacy Notice is a dynamic tool and we will modify it when there is a change to the way we process your data. We therefore may update this notice to ensure the information we provide to you is up to date and in accordance with the relevant data protection laws. Any new version of this policy will be published on our website.
11. Contact information
We will always try to resolve queries and respond appropriately to all requests and enquiries regarding the use of your information. You can contact us by post, telephone or email:
VUE Data Protection Officer
510 Metroplex,
Broadway,
Salford Quays,
Manchester.
M50 2UE.
Telephone: +44 161 877 2257
Email: privacy@vue-cctv.co.uk
For EEA Individuals, please contact our EU Representative at:
Radius Data Protection Officer,
Radius Business Solutions Ireland Limited,
Ground & 1st Floor,
Block 2 Galway Financial Services Centre,
Moneenageisha Road Galway,
Ireland.
H91 W1YV
Telephone: +35 39 148 29 34
Email: eurep@vue-cctv.co.uk
To submit a Subject Access Request, in order to receive a copy of the information we hold you must also submit a Subject Access Request (SAR) form.
12. Making a complaint
You have the right to make a complaint to the Information Commissioner’s Office if you have concerns about our practices, or you are not happy with our responses to your requests or you are concerned about how we are handling your information.
The ICO can be contacted through this link: https://ico.org.uk/concerns/
For individuals located outside of the UK, you have the right to make a complaint to your local supervisory authority. Contact details of your local supervisory authority can be found via the EDPB website using this link: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Last Updated: 29th October 2024