VUE helps Huws Gray reduce claims and improve safety

Huws Gray is the UK’s leading independent builders’ merchant, operating a large, diverse fleet in tight, high-risk environments. The team contacted VUE, needing technology that would provide reliable evidence for frequent low-speed incidents they have been experiencing. They also wanted more to incorporate more consistent safety practices into their business and efficient tools to manage compliance across all their sites.

Since adopting VUE’s camera and video telematics systems in 2016, Huws Gray has improved its position on incident investigations. VUE was able to provide the company with video showing clear timestamps that allows the team to establish faults quickly and negotiate fair outcomes with insurers.

Chris Devonport, Huws Gray Transport Risk & Compliance Manager said:
“It’s certainly helped us defend claims… we can prove it’s not our fault or get to a fair split. With interviews and photos, we can use CCTV to establish fault right away.”

Operating in London and retaining accreditations
VUE’s safety technology enables Huws Gray to operate under London’s DVS requirements and it has supported long-held accreditations such as FORS Silver. Side-scan sensors, left-turn alarms and AI load cameras protect vulnerable road users and drivers.

“Without this kit, we wouldn’t have been able to operate in London.”
“We’ve maintained FORS Silver for years, and the VUE systems have been a big part of that.”

Training, coaching and safer operations
Footage underpins coaching after incidents and ongoing driver development. The AI load camera helps monitor safe loading practices and provides clear accountability.

“We’ve used footage to coach drivers and improve outcomes after incidents… it’s like having a buddy in the cab, our drivers feel more protected.”

Remote fault detection and rapid retrieval
Live system status in VUEhub flags camera issues early, which avoids discovering a fault only when footage is needed. Remote downloads prevent lost evidence and reduce unnecessary engineer callouts.

“Remote fault detection has been a big advancement; we’re not losing footage anymore.”

Unified platform and standardised kits
VUEhub and VUEcloud centralise fault logging, footage requests and incident collaboration. Standardised kits across 12 to 32 tonne trucks simplify rollout and maintenance. Flexible commercial terms ensure Huws Gray pays only for what it uses.

“I love VUEhub… everything being in one place now makes everything a lot simpler.” — Rebecca Webb

“Whether it’s a 12-tonne or a 32-tonne truck, the kit is the same. That consistency really helps.” — Chris Devonport

Huws Gray has reduced claims costs, tightened compliance and improved visibility across depots. The improvements are supported by responsive service and practical technological solutions created by VUE.

“The support and solutions from VUE have made the difference.”