Following the introduction of the Direct Vision Standard (DVS), VUE was determined to ensure that all customers with our safety kits installed received continued support beyond the compliance deadline. Delivering high-quality customer service remains at the heart of our company values. That’s why we implemented a comprehensive post-DVS support strategy which is centred around accessibility, technical expertise and service quality.

A key priority was improving the efficiency of fault resolution. To achieve this, we expanded our team of engineers, strategically positioning them across London to align with the locations most impacted by DVS regulations. This regional coverage allows us to respond to issues faster, significantly reducing vehicle downtime - a major concern for fleet operators whose vehicles risk being classed as VOR (Vehicle Off Road), if their DVS equipment is not functioning correctly, resulting in a loss of costs.

As part of our ongoing innovation, we developed a bespoke plug-and-play loom system. This design integrates all wired components into a single plug-in device, allowing for quicker installations and faster diagnosis leading to a resolution of faults. By minimising the time needed for fitment and repairs, we help operators get vehicles back on the road as quickly as possible.

Our proactive approach to installation was another key component of the strategy. We implemented a rigorous onboarding and training process for engineers, which includes shadowing, mentoring, regular product updates and a scheduled technical audit. This ensures all equipment is installed correctly from the outset minimising potential issues further down the line. Our dedicated in-house engineering team, along with our subcontractors, undergo regular performance audits to maintain consistency and quality.

Further reinforcing standards, we partnered with independent accreditation bodies to certify our engineers. Proper training ensures they understand the complexities of fitting DVS equipment across a wide variety of vehicle types. Each vehicle presents its own challenges in terms of camera placement and system integration. Our engineers are trained to tailor installations to suit each individual requirement for every vehicle they fit VUE’s DVS kit into.

VUE believes in looking after it’s customers, going beyond just installation. Our post-DVS support strategy includes:

• An increased number of mobile engineers,

• A robust audit schedule,

• Automated fault reporting via our in-house platform,

• A responsive customer service team for rapid resolution of queries and faults.

All of this reflects VUE’s ongoing commitment to safety, reliability and customer satisfaction, long after the initial installation has taken place. With our support model and focus on continuous improvement, we’re proud to help our customers meet regulatory standards while keeping their fleets running smoothly and safely.

Contact us for a demo today.