How Pilkington reduced accidents by 25% with VUE's technology

Pilkington, part of the NSG Group, has been a defining name in glass manufacturing and distribution for nearly 200 years. Operating out of many depots positioned across the UK, the company manages a mixed fleet of specialist glass delivery vehicles, ranging from vans to heavy 32-tonne lorries.

To protect their drivers, secure fragile cargo and navigate complex regulations, Pilkington partnered with VUE to implement camera and telematics systems.

The Challenges

Transporting large sheets of glass requires precision and safety. Pilkington faced three challenges that required a modern technology solution:

1. Regulatory Pressure: The fleet required compliance with the Direct Vision Standard (DVS) to continue operating within London without facing penalties.
2. High-Stakes Cargo: With vehicles carrying high-value, fragile loads, the business needed visibility of on-road activity to dispute liability and monitor handling.
3. Operational Efficiency: The fleet manager needed a way to access footage instantly, without navigating complex systems and minimising disruption to daily operations.

Pilkington utilised a Zurich insurance bursary to offset installation costs, equipping seven vehicles with VUE’s integrated safety system.

The Core Pillars Covered

• Comprehensive Hardware: Installation of full HGV camera systems across the fleet and specific DVS compliant kits for the heavy goods vehicles.
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• VUEhub Platform: A cloud-based platform allowing the fleet manager to view live feeds and retrieve historical footage via desktop or mobile app.
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• Expert Support: Reliance on VUE’s in-house engineering team to manage installation and maintenance, ensuring vehicle downtime was kept to a minimum.

Since implementing the VUE system, Pilkington has transformed its fleet safety culture and operational security.

The Benefits

1. A Safer Fleet (25% Accident Reduction)

The presence of cameras and telematics has driven a significant improvement in driver behaviour and situational awareness. Pilkington reports a 25% drop in accidents, which had the impact of creating a stronger health and safety environment.

2. Compliance

All London-bound vehicles are now fully DVS compliant. This ensures Pilkington can continue operating metropolitan routes without operational risk, fines, or restrictions.

3. User-Friendly Management

The VUEhub platform has become a daily tool for the fleet manager. The ability to access footage via mobile allows for quick decision-making. Additionally, unlimited user permissions have made internal management and data sharing straightforward.

A Tangible Impact

The system proved its value during a major security incident when a Pilkington lorry was stolen. Pilkington staff were able to use the live footage and precise location data from the VUE system. Later, police were able to track the vehicle in real-time and recover it , saving the company significant financial loss and downtime.

Implementing VUE’s telematics and camera solution, Pilkington has done more than just become compliant with regulations, the company has strengthened fleet safety and gained visibility across platforms. This partnership supports Pilkington’s commitment to quality.