Customer Support

At VUE, we are committed to excellent customer support and to providing resolutions in a fast and timely manner.

On this page you can report a hardware fault, request a de-installation and re-installation of a unit, or get software support.

Our dedicated in-house customer support team consists of highly-skilled, fully-trained technicians and engineers who are ready to assist you.

For other types of enquiries visit our Contact Us page.

Name*
Company*
Your Job Title*
Your Telephone*
Your Email*
Hidden
Type of Service
Service type*
Vehicle Fault 1
PO Number*
Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts.

This is only charged should the repair work not be covered under warranty.

Upon completion of the fault we will contact you to advise accordingly.
Vehicle Registration*
Vehicle Type*
Vehicle Make / Model*
Faulty Product*
Type of Problem **
File / Image Upload
Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.
.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each
To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’
Description of Fault*
Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability
Vehicle Location:*
Street Address Address Line 2 City ZIP / Postal Code
Do you need to add another vehicle?*
- No
- Yes
Vehicle Fault 2
PO Number*
Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.
Vehicle Registration*
Vehicle Type*
Vehicle Make / Model*
Faulty Product*
Type of Problem*
File / Image Upload
Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.
.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each
To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

For example: ‘The rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’
Description of Fault*
Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability
Vehicle Location*
Street Address Address Line 2 City ZIP / Postal Code
Do you need to add another vehicle?*
- No
- Yes
Vehicle Fault 3
PO Number*
Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.
Vehicle Registration*
Vehicle Type*
Vehicle Make / Model*
Faulty Product*
Type of Problem*
Hidden
File / Image Upload
Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.
.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each
To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’
Description of Fault*
Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability
Vehicle Location*
Street Address Address Line 2 City ZIP / Postal Code
Software Support
Platform **
VUEcloud Domain (Web address: e.g. https://demo.vuecloud.net) **
Description of problem*
Screenshot(s)
Drop files here or

Accepted file types: jpg, png, jpeg, png, Max. file size: 2 MB, Max. files: 5.
.jpg, .jpeg, .png and .pdf - Maximum 5 files at 2MB each.
Site Contact Details
Contact Name:*
Phone*
Email
De and re installation
Vehicle Registration *
Make and Model*
Equipment currently installed*
Original invoice number / Purchase Order number
Installation address
Site Contact Name
Site Contact Telephone Number
Site Contact Email
Vehicle availability - Times & days
Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability
Vehicle Details
Purchase Order No.
VUE will advise the price of the requested work to help you generate a PO. We will require a PO number before work commences.
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Marketing Communications
Any Additional Comments / Information
Marketing Communications
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Customer Support

At VUE, we are committed to excellent customer support and to providing resolutions in a fast and timely manner.

Type of Service

Vehicle Fault 1

Vehicle Fault 2

Vehicle Fault 3

Software Support

Site Contact Details

De and re installation

Marketing Communications

Marketing Communications