Field Engineer- Field Based– Salary TBC
Permanent, Full-time, Mon-Fri (40 hours)
Job Purpose
The role of Field Engineer is really important to us. You will be responsible for using technical expertise and experience to install a range of vehicle CCTV and other associated products into customers’ vehicles in a highly professional and timely manner, ensuring best practice techniques at every stage of the process. This role will play a key part in focusing on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier.
We would love to welcome you to our team, working 40 hours per week with the potential of overtime and weekend working.
Your responsibilities day to day will be…
- Set a high standard every day to promote a positive and efficient mentality within your sub-team.
- Hold weekly catch-up calls with your sub-team and Service Delivery Manager.
- Maintain pro-active daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
- Completion of health and safety documentation before commencement of each installation/ repair.
- Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation/ repair.
- Perform the allocated work on time, accurately and with a high quality of workmanship.
- Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
- Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company. equipment is kept secure at all times.
- Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers.
- Handle sub-team feedback and report back to internal teams with ideas and improvements escalating to the Service. Delivery Manager where necessary.
- Assist with creating engineer standardisation for fitments and setup of training rigs and documentation.
- Encourage ‘tidy van, tidy mind’ attitude.
What do we expect of you?
- Ability to demonstrate good attention to detail, good judgment and showing logical decision making.
- Hands-on individual that is happy to ‘rollup their sleeves’ and resolve any problems or issues that may arise within the department.
- Team player who is confident and a self-starter, with the ability to operate in a dynamic environment.
- Proven ability to work under pressure and to tight deadlines.
- Initiative and problem solving ability, a pro-active approach and “can do” attitude.
- A strong desire to effect continuous improvements to the systems and processes.
- Good planning and organisational skills..
- Willing to stay away overnight.
- Excellent communication and listening skills.
- Flexibility and quick thinking.
- To be well-organised and diligent, even under pressure.
- High level of knowledge of VUE products and different vehicle types.
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment.
- A commitment to building an environment that welcomes individuals who embrace progressive values and a ‘One Team’ ethos.