VUE Website Privacy Policy
1. Overview
This Privacy Notice applies to all users of the VUE websiteand to all individuals to which the information contained within the VUE website relates to.
This Privacy Notice will explain what processing we carry out with the information obtained via our VUEgroup.org website, how you can exercise your rights as a data subject, and how you can contact us. Users of other services provided by Vision Unique Equipment Ltd should refer to the specific Privacy Notices for each of those services.
2. Who is responsible for your personal data
Vision Unique Equipment Ltd and hereafter referred to as ‘VUE’. We are a company registered in England and Wales (Registration Number: 03934325); Registered Office: 510 Metroplex, Broadway, Salford Quays, Manchester. M50 2UE.
We control the ways and reasons your personal data is collected and also the purposes for which we collect, use and retain your data and we are therefore the “data controller” for the purposes of data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
3. What personal data do we collect about you
Information we collect about you automatically:
As a user of the VUEwebsite we will automatically collect some information about you, including but not limited to:
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Type of Personal Data |
Personal Data Fields |
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Essential cookies
VUE Website Users |
VUE uses essential and necessary cookies on our website.
These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. More information about the cookies we use on our website can be found on our Cookie Policy. |
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Non-essential cookies
VUE Website Users |
If the user gives consent, non-essential cookies may also be used on our website.
These cookies can have a variety of functions and purposes and users can customise which cookies they allow and can change their consent options at any time. If consent is not given by the user, these non-essential cookies are not used. More information about the cookies we use on our website can be found on our Cookie Policy. |
Information you give to us:
You may as a user of the system or an individual whose data we process contact us for various reasons (such as customer support, footage retrieval, to request a demo, etc.). Below, we have listed all the forms on the VUE website which, if the user chooses to fill them out, will collect the following information about them:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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‘Enquiry’ Form
VUE Website Users |
VUE will collect personal information from the user in the ‘Enquiry’ form which includes the following information, but not limited to:
Company Name*, Type of Enquiry*, Any Additional Comments/Information*, Contact Details
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‘Request A Demo’ Form
VUE Website Users
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VUE will collect personal information from the user in the ‘Request A Demo’ form which includes the following information, but not limited to:
Company Name*, Number of Vehicles*, Name of Insurer*, Contact Details
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‘Footage Retrieval’ Form
VUE Website Users
Data Controller Employees |
VUE will collect personal information from the user in the ‘Footage Retrieval’ form which includes the following information, but not limited to:
Company Details*, Vehicle Details (Vehicle Registration, Telematics Device Type, etc.), Incident Details (Incident Date*, Incident Time*, Incident Location (Road Name) *, Description of Incident*, Amount of Footage Required*, etc,), Contact Details
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‘Product Return’ Form
VUE Website Users
Data Controller Employees |
VUE will collect personal information from the user in the ‘Product Return’ form which includes the following information, but not limited to:
Company Details*, Product Details*, Vehicle Details*, Order/Return Details*, Additional Comments/Information*, Contact Details.
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‘Customer Support’ Form
VUE Website Users
Data Controller Employees |
VUE will collect personal information from the user in the ‘Customer Support’ form which includes the following information, but not limited to:
Company Details*, Service Type*, Additional Comments/Information*, Contact Details.
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Marketing Communications:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Marketing Communications
Subscribers to our Marketing Communications |
If a user subscribes to receive our Marketing Communications VUE will collect and use personal information which includes the following information, but not limited to:
Company Details*, Contact Details. Overview and Statistical Information (Open Rates, Click Rates, etc.)
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Registered Users:
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Type of Personal Data |
Personal Data Fields
* Business information relating to a sole trader or partnership (i.e., a person ‘trading as’ a company) the ‘normally business’ information would become personal information. |
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Registered User Data
People who register for a store login account |
If a user registers a user account on our website, VUE will collect and use personal information which includes the following information, but not limited to:
Registered User Details, Credentials (Hashed), Activity Logs, Company Details*, Order History
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Card Payment Data
People who purchase an item using card payment via our website
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If a user purchases an item via our website using the payment card, the following personal information which includes the following information, but not limited to:
Registered User Details, Payment Card Details (Hashed)
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4. How and Why do we collect this personal data
We collect and process this data for different purposes which are listed below:
Information we collect about you automatically:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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Essential cookies
VUE Website Users |
VUE uses essential and necessary cookies on our website. These cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Without this processing our website would be inaccessible. |
Article 6.1(b) – Performance of a Contract
This is necessary for the performance of the website. |
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Non-essential cookies
VUE Website Users |
If the user gives consent, non-essential cookies may also be used on our website. These cookies can have a variety of functions and purposes and users can customise which cookies they allow, and can change their consent options at any time. If consent is not given by the user, these non-essential cookies are not used. |
Article 6.1(a) – User Consent
Cookie Consent can be managed and/or withdrawn at any time by visiting: |
Information you give to us:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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‘Enquiry’ Form
VUE Website Users |
VUE will collect Business and Personal Information in the ‘Enquiry’ Form as outlined in Section 3. VUE will use this information to assist the user with their enquiry and respond to them with an answer.
Without this processing we would be unable to respond to your enquiry and take the steps needed prior to entering a contract. |
Article 6.1(b) – Performance of a Contract
This is necessary in order to take steps at the request of the data subject prior to entering into a contract. |
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‘Request A Demo’ Form
VUE Website Users
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VUE will collect Business and Personal Information in the ‘Request A Demo’ Form as outlined in Section 3. VUE will use this information to understand the user’s business needs and to contact the user to further discuss what VUE product or service they would like to request a demo for.
Without this processing we would be unable to respond to your enquiry and take the steps needed prior to entering a contract. |
Article 6.1(b) – Performance of a Contract
This is necessary in order to take steps at the request of the data subject prior to entering into a contract. |
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‘Footage Retrieval’ Form
VUE Website Users
Data Controller Employees |
VUE will collect Business and Personal Information in the ‘Footage Retrieval’ Form as outlined in Section 3. VUE will use this information to help the user retrieve footage securely and send an email confirmation to the user.
Without this processing we would be unable to perform the ‘Footage Retrieval’ as required under our contractual obligations between VUE and our clients. |
Article 6.1(b) – Performance of a Contract
This is necessary for the performance of a contract to which the data subject (and/or the company they represent) is party. |
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‘Product Return’ Form
VUE Website Users
Data Controller Employees |
VUE will collect Business and Personal Information in the ‘Product Return’ Form as outlined in Section 3. VUE will use this information to understand why the user has returned a VUE product, process the returned product and issue a refund if the product is covered under warranty.
Without this processing we would be unable to provide the support in accordance with our SLA Agreement between VUE and our clients. |
Article 6.1(b) – Performance of a Contract
This is necessary for the performance of a contract to which the data subject (and/or the company they represent) is party. |
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‘Customer Support’ Form
VUE Website Users
Data Controller Employees |
VUE will collect Business and Personal Information in the ‘Customer Support’ Form as outlined in Section 3. VUE will use this information to assess what type of support the customer requires and provide resolution in a fast and timely manner.
Without this processing we would be unable to provide the support in accordance with our SLA Agreement between VUE and our clients. |
Article 6.1(b) – Performance of a Contract
This is necessary for the performance of a contract to which the data subject (and/or the company they represent) is party. |
Marketing Communications:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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Marketing Communications
Subscribers to our Marketing Communications |
If the user gives consent, VUE will collect Business and Personal Information as outlined in the ‘Marketing Communications’ part in Section 3. VUE will use this information to contact you about our products and services that we feel you may be interested in and/or events and updates taking place relating to our business.
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Article 6.1(a) – User Consent
Marketing consent can be withdrawn at any time by either clicking the ‘UNSUBSCRIBE’ button within our marketing communication or by visiting our Marketing Opt-Out page: /contact/opt-out/ |
Registered Users:
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Type of Personal Data |
Nature and purpose(s) of processing |
Legal Basis |
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User Data
People who register for a store login account |
If the user registers for an account on our website, VUE will collect Business and Personal Information as outlined in the ‘User Data’ part in Section 3. VUE will use this information to process any orders made via our website.
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Article 6.1(b) – User Contract
This information is necessary in order to fulfil any orders placed via our website. |
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Card Payment Data
People who purchase an item using card payment via our website
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If user purchase their items using a payment card, VUE and its sub-processor Stripe Payments will collect Personal Information as outlined in the ‘Card Payment Data’ part in Section 3.
This does require users to confirm their agreement with the Stripe Payments Privacy Notice and locations of processing: https://stripe.com/gb/privacy
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Article 6.1(b) – User Contract
This information is necessary in order to fulfil any orders placed via our website.
Article 6.1(a) – User Consent
Processing is performed by our Card Payment Provider. We obtain confirm your agreement with the Stripe Payments Privacy Notice and locations of processing: |
5. Where do we process your personal data
All data processed within the VUE website is always hosted entirely within the United Kingdom in accordance with data protection laws. We process your data in the following locations:
Website Hosting Provider: where the vuegroup.org website is hosted, and your information is stored and processed. This is stored in AWS (London Data Centre) in the United Kingdom. https://aws.amazon.com/compliance/data-center/data-centers/
Vision Unique Equipment Limited “VUE”: (Ourselves): on our internal networks and systems. This is located at our Headquarters located in Manchester, UK.
Head Office: 510 Metroplex, Broadway, Salford Quays, Manchester. M50 2UE.
If card payments are made via our website, this will also involve the processing of your data by an additional sub-processor, which may include processing outside of the UK and EEA:
- Card Payment Provider: who process any card payments made via our website. This is processed by Stripe Payments Europe Limited & Stripe Payments UK Limited: https://stripe.com/gb/privacy.
If consent is given to send marketing communications, this will also involve the processing of your information by an additional sub-processor, which may include processing outside of the UK and EEA:
Email Marketing Provider: we currently send marketing communications via email using Moosend Ltd: https://www.sitecore.com/legal/privacy-policy.
You can OPT-OUT of any marketing campaigns you have previously subscribed to by either clicking the ‘UNSUBSCRIBE’ button within our marketing communication or by visiting our Marketing Opt-Out page: /contact/opt-out/
VUE also uses essential and non-essential cookies on our website which may be provided and/or used by other parties. Essential cookies are only processed by our partners and third parties only where it is essential to do so.
If consent is given to use non-essential cookies on our website this may also involve the processing of your information by our Partners and other third parties, which may include processing outside of the UK and EEA. Details of our partners and our third parties (including links to their websites) and the processing is detailed along with the option to manage and/or withdraw consent at any time within the “Preferences” option of our cookie banner and also within our Cookie Policy: /cookie-policy/
6. How long do we keep your personal data
We only hold your personal information for as long as we are required to do so. This varies for each type of personal data we hold:
Information we collect about you automatically:
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Type of Personal Data |
Duration of processing |
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Essential cookies
VUE Website Users |
VUE uses essential and necessary cookies on our website.
More information about the cookies we use on our website and how long these are stored can be found on our Cookie Policy. |
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Non-essential cookies
VUE Website Users |
If the user gives consent, non-essential cookies may also be used on our website.
More information about the cookies we use on our website and how long these are stored can be found on our Cookie Policy. |
Information you give to us:
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Type of Personal Data |
Duration of processing |
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‘Enquiry’ Form
VUE Website Users |
VUE retains the information collected in the ‘Enquiry’ Form on our systems for a maximum period of 5 years. |
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‘Request A Demo’ Form
VUE Website Users
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VUE retains the information collected in the ‘Request A Demo’ Form on our systems for a maximum period of 5 years. |
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‘Footage Retrieval’ Form
VUE Website Users
Data Controller Employees |
VUE retains the information collected in the ‘Footage Retrieval’ Form on our systems for the duration of the contract period with the Data Controller or to the alternative agreed Data Retention Period. |
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‘Product Return’ Form
VUE Website Users
Data Controller Employees |
VUE retains the information collected in the ‘Product Return’ Form on our systems for the duration of the contract period with the Data Controller or to the alternative agreed Data Retention Period. |
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‘Customer Support’ Form
VUE Website Users
Data Controller Employees |
VUE retains the information collected in the ‘Customer Support’ Form on our systems for the duration of the contract period with the Data Controller or to the alternative agreed Data Retention Period. |
Marketing Communications:
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Type of Personal Data |
Duration of processing |
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Marketing Communications
Subscribers to our Marketing Communications |
VUE retains this information until the user ‘Unsubscribes’ / ‘Opts-Out’ of receiving marketing communications as outlined in Sections 4 and 5. |
Registered Users:
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Type of Personal Data |
Duration of processing |
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User Data
People who register for a store login account |
VUE retains this information until the user deactivates their account from our website. This can be done by emailing shop@vue-cctv.co.uk
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Card Payment Data
People who purchase an item using card payment via our website
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VUE retains this information until the user deactivates their account from our website. This can be done by emailing shop@vue-cctv.co.uk
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7. Sharing personal data to others
We do not typically share your information with any other parties, however your personal data may be shared with other organisations where it is required to do so in accordance with the law and/or at the instruction of the data controller, and/or for the fulfilment of data subjects rights.
Information we collect about you automatically:
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Type of Personal Data |
Who we share your data with |
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Essential cookies
VUE Website Users |
VUE uses essential and necessary cookies on our website.
These cookies may be provided and/or used by our partners and third parties but only where it is essential to do so. Details of our partners and our third parties (including links to their websites) and the processing is detailed within the “Preferences” option of our cookie banner and within our Cookie Policy. |
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Non-essential cookies
VUE Website Users |
If the user gives consent, non-essential cookies may also be used on our website.
These cookies may be provided and/or used by our partners and third parties. Details of our partners and our third parties (including links to their websites) and the processing is detailed within the “Preferences” option of our cookie banner and within our Cookie Policy. |
Information you give to us:
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Type of Personal Data |
Who we share your data with |
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‘Enquiry’ Form
VUE Website Users |
VUE does not typically share this information to other parties unless we are required to do so in accordance with the law. |
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‘Request A Demo’ Form
VUE Website Users |
VUE does not typically share this information to other parties unless we are required to do so in accordance with the law. |
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‘Footage Retrieval’ Form
VUE Website Users
Data Controller Employees |
This data may be shared with the Data Controller. VUE does not typically share this information to other parties unless we are required to do so in accordance with the law. |
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‘Product Return’ Form
VUE Website Users
Data Controller Employees |
This data may be shared with the Data Controller. VUE does not typically share this information to other parties unless we are required to do so in accordance with the law. |
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‘Customer Support’ Form
VUE Website Users
Data Controller Employees |
This data may be shared with the Data Controller. VUE does not typically share this information to other parties unless we are required to do so in accordance with the law. |
Marketing Communications:
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Type of Personal Data |
Who we share your data with |
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Marketing Communications
Subscribers to our Marketing Communications |
VUE does not typically share this information to other parties unless we are required to do so in accordance with the law, however your information will be processed by our Email Marketing Provider Moosend Ltd: https://www.sitecore.com/legal/privacy-policy.
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Registered Users:
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Type of Personal Data |
Duration of processing |
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User Data
People who register for a store login account |
VUE does not typically share this information to other parties unless we are required to do so in accordance with the law.
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Card Payment Data
People who purchase an item using card payment via our website
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VUE does not typically share this information to other parties unless we are required to do so in accordance with the law, however your information will be processed by our Card Payment Provider Stripe Payments Europe Limited & Stripe Payments UK Limited: https://stripe.com/gb/privacy.
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8. Protecting your personal data
We are committed to protecting all personal data we process and take appropriate technical and organisational measures against the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data, transmitted.
We fully comply with our obligations as a “data controller” and “data processor” under all data protection laws including the European General Data Protection Regulation (GDPR) and Data Protection Act 2018.
9. Your data protection rights
The European General Data Protection Regulation (GDPR) gives individuals “data subjects” specific rights that help you control your personal data. You can exercise any of your rights in relation to the data that the VUE website holds about you by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
Where VUE acts as a Data Processor in relation to the data we hold about you any requests relating to the exercising of individuals rights sent to VUE’s Data Protection Officer in relation to information the Data Controller is responsible for will be forwarded to the Data Controller to fulfil the request.
- Right to be informed: You have the right to be informed when your personal information is being collected and how it will be processed. We therefore ensure we make this Privacy Notice available on our website providing individuals with detailed information about how we process your personal data.
- Right to access: You have a right to request for copies of your or information relating to you. We allow you to submit a Subject Access Request (SAR) to obtain your personal information, this is done by submitting a Subject Access Request (SAR) to the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Right to rectification: You have the right to request the information held is rectified if it is found to be inaccurate or incomplete. All requests of data rectification can be made by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Right to erasure: You have the right to request we stop processing your data and for the information we hold to be erased in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Right to restriction: You have the right to request we stop or limit how we process your data but not delete your information in certain circumstances such as if your data is being unlawfully processed. All requests of data erasure can be made by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Right to portability: You have the right to request your data is sent to you and/or another data controller in a common machine-readable format. If you require us to send your information to another data controller this can be done by submitting a Subject Access Request (SAR) to the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Right to be objection: You have the right to object to the processing of your data until we can demonstrate compelling legitimate grounds for doing so. All objection requests can be made by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
- Automation rights: You have the right to be informed of automated profiling or predictive measures and request human intervention and an explanation of automated decisions. There are no automated decision making or profiling in relation to the VUE website UNLESS users give consent for non-essential cookies to be used.
If consent is given then these are used as described within our Cookie Policy, more information can be obtained by contacting the VUE Data Protection Officer; details can be found in the Contact Information section of this policy.
10. Updates to this policy
This Privacy Notice is a dynamic tool and we will modify it when there is a change to the way we process your data. We therefore may update this notice to ensure the information we provide to you is up to date and in accordance with the relevant data protection laws. Any new version of this policy will be published on our website.
11. Contact information
We will always try to resolve queries and respond appropriately to all requests and enquiries regarding the use of your information. You can contact us by post, telephone or email:
VUE Data Protection Officer
510 Metroplex,
Broadway,
Salford Quays,
Manchester.
M50 2UE.
United Kingdom.
Telephone: +44 161 877 2257
Email: privacy@vue-cctv.co.uk
For EEA Individuals, please contact our EU Representative at:
Radius Data Protection Officer,
Radius Business Solutions Ireland Limited,
Ground & 1st Floor,
Block 2 Galway Financial Services Centre,
Moneenageisha Road Galway,
Ireland.
H91 W1YV
Telephone: +35 39 148 29 34
Email: eurep@vue-cctv.co.uk
To submit a Subject Access Request, in order to receive a copy of the information we hold you must also submit a Subject Access Request (SAR) form.
12. Making a complaint
You have the right to make a complaint to the Information Commissioner’s Office if you have concerns about our practices, or you are not happy with our responses to your requests or you are concerned about how we are handling your information.
The ICO can be contacted through this link: https://ico.org.uk/concerns/
For individuals located outside of the UK, you have the right to make a complaint to your local supervisory authority. Contact details of your local supervisory authority can be found via the EDPB website using this link: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Last Updated: 29th October 2024