How Enigma uses VUE to support drivers, resolve claims faster and strengthen operational control

Enigma Industrial Services operates in high-risk, time-critical environments where reliability and risk management are essential. With a large, mixed fleet working across multiple sites, the business needed clear evidence for incidents, better visibility of driving behaviour, and tools that protect both drivers and brand reputation.

VUE has made a lasting impact.

Faster, fairer claims

Adding video evidence to the first notification of loss process gave Enigma confidence that the right footage is always available. The volume of claims has not fallen because windscreen and glass damage still occur. However, the cost and time to resolve incidents have improved, often in the driver’s favour.

“We know we have the data and footage to back it up… it’s taken a lot of the stress out of reporting.”

Insurers have praised Enigma’s approach, which has contributed to more affordable premiums.

Protecting drivers and morale

The system has directly supported driver safety, including a live welfare check during a mental-health incident. It has also helped to de-escalate road-rage situations. Footage is used constructively for coaching, so behaviour improves over time.

“Our drivers know the system is there to support them, not catch them out.”

Compliance, visibility and confidence

Site managers use live snapshots, 360° views and key driving inputs such as speed, braking and indicators to understand exactly what happened and to act quickly. Usage reporting feeds ESG and safety objectives.

“We send over vehicle usage reports to our QSE departent. They monitor driving style as part of our sustainability goals.”

Right-sized hardware and one platform

Enigma tailors kit by vehicle. Vans use a forward-facing camera and tracking. HGVs use full 360° coverage with AI. Dropsides use theft monitoring. All feed a single platform, VUEhub and VUEcloud, for live location, telematics and video.

“The fact that we don’t need overkill for vans, and we can fully kit out the HGVs, works well for us.”

“I use the live location sharing a lot, especially when we need to show clients where our drivers are.”

Reliable support and evolving value

Backed by UK engineers and in-house software teams, issues are resolved quickly and footage is retrieved fast when it matters. The solution has grown with Enigma, moving from basic cameras to AI and DVS-compliant systems.

“If there’s an issue, VUE just get on with fixing it… when we need footage fast.”

What began as a better way to handle claims is now part of Enigma’s safety culture. The business benefits from stronger insurance outcomes, clearer compliance reporting and tighter day-to-day control without burdening drivers.

“Honestly, knowing we have this tech in place gives us peace of mind.”