VUE’s Managed Service: Proactive Fleet Health

What’s the issue?
In the fleet environment, visibility and reliability are essential. With vehicles on the road for long periods of time, supply chain pressures cause operational demands for growth, and even small technology issues can cause costly downtime.

For fleet operators, telematics and video monitoring systems play a critical role in safety, compliance and claims defence. Without ongoing oversight, these systems can underperform, lose connectivity or fail, without anyone realising until an incident occurs.

In these situations, a proactive approach is crucial. Rather than reacting to faults after they disrupt operations, fleets need a way to stay ahead of issues and ensure their technology is always performing at its best.

Moving from reactive to proactive fleet management
To address this challenge, VUE has developed its Managed Service. It is a solution designed to protect fleet operations by maintaining the health and performance of telematics systems after installation.

VUE’s Managed Service provides customers with confidence that their technology is working exactly as it should. VUE’s expert team continuously monitors and maintains your system, helping you achieve maximum value and utilisation from your solution, while ensuring your fleet remains fully operational.

Preventing these issues instead of reacting to them, the Managed Service helps safeguard both vehicles and business continuity.

What is VUE’s Managed Service?
VUE’s Managed Service delivers proactive operational support that goes beyond simply fitting hardware. It is built around system monitoring, early issue detection and expert intervention from VUE’s technicians.

Key benefits include:

• Proactive system monitoring and maintenance, reducing downtime and disruption
• Remote identification and triage of hardware and connectivity issues
• Accurate, up-to-date visibility of your entire fleet
• Increased confidence and reliability, with potential issues resolved before they affect operations
• Support in eliminating non-fault or fraudulent claims, where the average commercial claim can cost around £8,000

This approach ensures fleets are not left exposed due to unseen technical faults, helping operators stay in control at all times.

Fleet Health Check Dashboard
At the heart of VUE’s Managed Service is the Fleet Health Check Dashboard, a tool that provides fleet managers with a clear, easy-to-understand overview of device health and system performance.

The dashboard enables you to:

• Proactively manage your video telematics solution
• View a high-level summary of device health, with the ability to analyse specific issues
• Clearly understand what actions are required to keep equipment operating at optimal levels
• Access an overview of fleet performance, including device health and connectivity
• Identify and respond to issues within hours, not days

This level of insight ensures potential problems are flagged early, long before they can impact safety, claims or daily operations.

With VUE’s Managed Service and Fleet Health Check Dashboard, fleet operators gain a peace of mind knowing their systems are actively monitored by VUE’s technicians. Instead of worrying about whether cameras are recording, or devices are connected, you can focus on running the fleet.

If you’re looking for a more proactive way to manage your fleet technology and protect operations, VUE’s Managed Service does exactly that.