Customer Support

Name*

Company*

Your Job Title

Your Telephone*

Your Email*

This field is hidden when viewing the form

Type of Service

Service type*

Please note the de/re install form is for existing kits ONLY

Vehicle Fault 1

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts.

This is only charged should the repair work not be covered under warranty.

Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location:*

what3words location:

Find the what3words for the location https://what3words.com/

Do you need to add another vehicle?*

No
Yes

Vehicle Fault 2

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

For example: ‘The rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location*

what3words location:

Find the what3words for the location https://what3words.com/

Do you need to add another vehicle?*

No
Yes

Vehicle Fault 3

PO Number

Before we attend site we will require a Purchase Order number. This will cover the first hour, additional labour and parts. This is only charged should the repair work not be covered under warranty. Upon completion of the fault we will contact you to advise accordingly.

Vehicle Registration*

Vehicle Type*

Vehicle Make / Model*

This field is hidden when viewing the form

File / Image Upload

Drop files here or

Accepted file types: jpg, png, jpeg, pdf, Max. file size: 3 MB, Max. files: 4.

.jpg, .jpeg, .png and .pdf) - Maximum 5 files at 2MB each

To help us accurately diagnose the fault, and to ensure that the engineer has all the required parts needed to resolve the issue first time, please can you provide as much detail as possible when describing the issue you are having.

E.g. ‘Rear camera is not working – blue screen,’ or ‘Green and red light showing on unit.’

Description of Fault*

Vehicle Availability (Day / Times)*

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Location*

what3words location:

Find the what3words for the location https://what3words.com/

Software Support

Platform **

VUEcloud Domain (Web address: e.g. https://demo.vuecloud.net) **

Description of problem*

Screenshot(s)

Drop files here or

Accepted file types: jpg, png, jpeg, png, Max. file size: 2 MB, Max. files: 5.

.jpg, .jpeg, .png and .pdf - Maximum 5 files at 2MB each.

Site Contact Details

Contact Name:*

Phone*

Email

De and re installation

Vehicle Registration *

Make and Model*

Equipment currently installed*

Original invoice number / Purchase Order number

Installation address

what3words location:

Find the what3words for the location https://what3words.com/

Site Contact Name

Site Contact Telephone Number

Site Contact Email

Vehicle availability - Times & days

Our standard appointment times are 8am to 4pm. To help us see you as quickly as possible, please try and select a slot between 8am and 4pm.
Anytime – Good Availability
AM (8am-12noon) – Good Availability
PM (12noon–4pm) – Good Availability
Evening (4pm Onwards) – Limited availability
Weekends – Limited availability

Vehicle Details

Purchase Order No.

VUE will advise the price of the requested work to help you generate a PO. We will require a PO number before work commences.

This field is hidden when viewing the form

Marketing Communications

Any Additional Comments / Information

Marketing Communications

Consent

I consent to VUE using my information to send me marketing communications via Email in accordance with our Privacy Notice. You can OPT-OUT of these at any time by clicking unsubscribe within a received email. Alternatively you can request OPT-OUT by clicking here.

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The VUE Customer Support team are committed to delivering excellent communication and to providing resolutions in a fast and timely manner.