Installation and Service Scheduler – Office based
12 month fixed-term position, Full-time, Mon-Fri (37.5 hours)
This customer facing service position handles the scheduling of engineers to install new kits
and fix service faults, both of which are essential to our operations department functioning in
a highly efficient way. We are looking for a highly organised, confident, self-starter who is a
good listener and has a logical and problem-solving mind to ensure our customers and
stakeholders feel we are offering them the best possible service and that any issues and
concerns are resolved professionally and in a timely fashion.
We would love to welcome you to our Salford office, working hours of Monday to Friday, 37.5
hours a week.
Your responsibilities day to day will be…
• Plan and prioritise new installations and service calls, with a focus on responding to
customer requirements swiftly and with an ethos of “getting it right first time”
• Professional and positive communication skills to both internal and external
stakeholders
• Constantly looking for means to raise the bar when it comes to customer satisfaction
• Work with your teammates to achieve daily and weekly targets
• Able to probe, identify and diagnose customer issues
• Regularly work with our sales, technical, production and finance teams to best
respond to customer needs
• Manage, organise and update relevant diaries and documentation
• Proactively strive to perform all tasks in a highly accurate and proficient manner,
ensuring customer service is at the forefront of your considerations
• Adhere to stated policies and procedures relating to health and safety, and quality
management
What do we expect of you?
• Highly organised individual
• Motivated team player who is a confident self-starter
• Problem solver with a pro-active approach and “can do” attitude
• Ability to prioritise and keep to deadlines within a fast-paced environment
• Able to use initiative with a clear willingness to learn
• Able to keep calm and think logically whilst under pressure
• Hands-on individual that is happy to ‘roll up their sleeves’ who is keen to resolve any
problems or issues that may arise
• A strong desire to make their mark on a growing business through continuous
improvements to systems and processes
• Excellent communicator
• Excellent attention to detail
All the points above are only a selection of requirements which will be expected and not inclusive of all task you may be asked to perform as part of the role.
What can you expect of us?
• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative with a
commitment and drive to being the best in our industry
• A drive for continuous improvement, which you will be empowered to get behind from
day one
• A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious
environment
• A commitment to building an environment that welcomes individuals who embrace
progressive values and a ‘One Team’ ethos
Skills and Experience Required
- 2+ years of working in a similar role or industry preferred
- Excellent computer literacy
- Ability to competently use Microsoft Office package
Radius Limited Faults Scheduling Co-ordinator – 12 month contract | SmartRecruiters